Frequently Asked Questions (FAQ)
Q: How do I make a reservation?
A: All reservations are made on our website. Please select an item you're interested in to get started and hit the green "make a reservation" button to add it to your cart and begin booking. For liability reasons, and to avoid keying errors on our behalf we strictly prohibit bookings from being entered over the phone by C&S Staff without management/owner approval.
Q: How far in advance do I need to make reservation?
A: The sooner the better as inventory availability changes daily. Our calendar is usually open about 4-6 months out. The minimum amount of notice required in order to book your event is 3 full days. We DO accept last minute (next day or same day) reservations but additional fees may apply.
Q: Is a deposit required in order to make a reservation?
A: Yes, a 50% NON REFUNDABLE deposit is required in order to hold any date(s) or item(s). All remaining balances are due the day before delivery.
Q: How do I add or remove items on an existing reservation?
A: Last-minute additions are welcome, but depend strictly on live inventory availability. Quantity reductions must be made at least 3 days in advance. Please keep in mind all payments are non refundable.
Q: When should I expect delivery? Can items be delivered 1-2 days early?
A: We usually work on routes on Wednesday evening. At that time we text all customers a delivery date and timeframe. Early delivery IS NOT GUARANTEED and is at the sole discretion of C&S PARTY RENTALS based on staffing, product availability and our route. If we for whatever reason cannot deliver until the day of we will make sure that we are not late and arrive early enough to allow customer ample setup time. For customers who wish to 100% GUARANTEE early delivery please book your reservation as a multi day event to include the day before as well as the day of your event.
Q: Is setup and/or breakdown included in rental cost?
A: The only items in which setup and breakdown IS ALWAYS INCLUDED are tents/canopies and inflatables. Upon delivery we will neatly stack all items such as tables & chairs and customer is solely responsible for setting them up as desired and neatly restacking them when their event concludes.
Q: Do I need to be at the location when your delivery team arrives?
A: For most events NO. If it is a private home or commercial location we can neatly stack items on porch, patio, or inside a secured yard, garage etc. and send pictures for verification. If your event is at a park or we are delivering items that require VERY SPECIFIC setup instructions (tent placement for example) then YES you should plan to be on site when we arrive.
Q: Can I visit your location in person?
A: We currently do not operate an actual storefront. We are a small family owned business and solely operate using our website, email, google profile, phone number and storage unit (66th Appleton, Milwaukee WI) for customers to pickup certain rental items.